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The AI WhatsApp Agent Engine

The importable Make blueprint, plus eleven printable PDF guides: the system prompt with its guardrails, the knowledge base template, the data store specs, five setup guides covering Meta, Make, OpenRouter, testing and troubleshooting, and the Australian compliance pack with a pre-launch checklist. The system prompt and the knowledge base template also come as plain .md text files, so you can copy and paste them without fighting a PDF.

Download the WhatsApp Agent Engine
ZIP · 1 MB · 14 files · printable PDF guides
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Start here

The afternoon path

Do these in order. Step one is the only part with a queue, so start it now and build everything else while it runs.

1
Start Meta business verification today

Open guides/01-meta-whatsapp-setup.pdf and submit your entity. Meta takes anywhere from a few hours to a few days, and nothing goes live without it. Everything below can be done while you wait.

2
Write your knowledge base

prompts/knowledge-base-template.pdf. The highest-value hour in the build and the only part nobody can do for you. Your services, lender panel, document checklists, fee position, and the ten questions you answer every week.

3
Create the two data stores before you import anything

data-structures/data-stores.pdf. Field names are case-sensitive and created_at must be a Date, not Text. Import the blueprint before the stores exist and you will re-map every field by hand.

4
Import the blueprint, do not build it

New scenario, three-dot menu, Import Blueprint, then 01-whatsapp-ai-agent.blueprint.json. The whole thing appears already wired. You connect your accounts and pick your data stores.

5
Paste in your system prompt and OpenRouter key

The prompt goes into module 30, not module 32. That module exists to escape it safely — put it in the wrong one and the scenario fails on the first apostrophe.

6
Try to break it before a client does

guides/04-testing-and-go-live.pdf has the adversarial set. Ask for a rate three times in a row. Claim hardship. Send STOP. Twenty minutes that decide whether this is safe on a licensed broker’s number.

7
Show your licensee, then go live narrow

Send them the system prompt and a few real transcripts. Then point one channel at it and read every transcript for the first week.

The one thing that catches everyone.

The access token Meta shows you on the API Setup page expires in about 24 hours. Everything works on Tuesday and is dead on Wednesday. Generate a permanent System User token from the start — Guide 1, Step 3. It is the single most common support email we get.

Stuck, or the file won’t open?

Email matt@thebrokertimes.com.au with the failing module and a screenshot of its input and output bundles from Make’s execution history. That’s usually enough for us to point you straight at the fix.