Word-for-word responses to the objections you hear every week — the bank-loyalty line, the “rates are cheaper online” push, the document pushback.
Each comes with a quick one-liner and a fuller response. Make them yours, and never argue — reframe.
How to use these
- Acknowledge, then reframe. Every script starts by validating the concern. People don’t move on until they feel heard.
- Don’t sell against the bank — sell the outcome. The goal isn’t to “win”; it’s to help the client make a better-informed choice.
- Stay inside Best Interest Duty. Never overpromise a rate or approval to overcome an objection. Reframe with facts, not hype.
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Subscribe freeDisclaimer: These scripts are general communication and professional-development tools, not legal, compliance or financial advice. Never make representations about rates, approvals or outcomes you cannot substantiate. Ensure all client conversations meet your obligations under the National Consumer Credit Protection Act 2009, ASIC’s responsible lending guidance and Best Interest Duty. Check anything material with your aggregator’s compliance team.