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40 SMS Templates for Australian Mortgage Brokers

Short, human text messages for every stage of the loan journey — the nudge, the reminder, the quick update that keeps deals moving.

Swap the placeholders, keep it personal, and mind the compliance note below. One-tap copy on every message.

Comic-style illustration of an Australian mortgage broker sending text messages from a phone, speech bubbles floating over a city skyline

How to use these

  1. Keep it human. SMS is personal. Use the client’s first name, sign off with yours, and never send a wall of text.
  2. Placeholders: {{ blue }} tokens auto-fill from your CRM; {{ broker_to_complete }} tokens in coral are yours to write before sending.
  3. Watch the length. A single SMS is 160 characters. Longer messages send as multiple parts — the character count on each card tells you where you stand.
Compliance first: Under the Spam Act 2003, marketing texts need the recipient’s consent, must clearly identify you as the sender, and must offer a way to opt out. Transactional messages about a client’s own active loan are treated differently, but if in doubt, get consent and include an opt-out. Always check with your aggregator’s compliance team.

What’s inside

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    Disclaimer: These templates are general communication tools for professional use, not legal, compliance or financial advice. You are responsible for what you send and for meeting your obligations under the Spam Act 2003, the National Consumer Credit Protection Act 2009, ASIC’s responsible lending guidance and Best Interest Duty. Check anything material with your aggregator’s compliance team.