Free broker resource
12 Best Interest Duty File-Note Templates

Plain-English templates to help you record the reasoning behind your recommendations — the evidence that turns “I did the right thing” into “I can show I did the right thing”.

Prompts, not scripts. Fill them with your client’s real facts. One-click copy on every note.

Comic-style illustration of a mortgage broker documenting a client file on a laptop, a compliance checklist and shield icon beside them, city skyline through the window

How to use these

  1. These record your reasoning — they don’t replace it. A file note is only useful if it captures what you actually assessed and why. Never paste a template you can’t stand behind.
  2. Fill every {{ broker_to_complete }} field with the client’s real facts. Generic notes are worse than none — assessors and reviewers can spot a copy-paste a mile off.
  3. Contemporaneous is king. Write the note at the time, not months later. A dated note made when the decision was fresh carries far more weight.
  4. Your aggregator’s requirements win. These are a helpful starting structure. Where your aggregator or licensee mandates a specific format or field, use theirs.
Important: Best Interest Duty is a legal obligation under the National Consumer Credit Protection Act. These templates are a professional-development aid, not legal or compliance advice, and do not guarantee compliance. You remain responsible for meeting your obligations. Always follow your aggregator’s and licensee’s compliance framework and seek independent advice where required.

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    Disclaimer: This resource is general information for professional development only and does not constitute legal, compliance or financial advice, nor does it guarantee compliance with Best Interest Duty or any other obligation. Brokers must exercise their own judgement, record genuine reasoning, and comply with the National Consumer Credit Protection Act 2009, ASIC guidance (including RG 273), and their aggregator’s and licensee’s requirements. Seek independent advice where needed.